Time & Materials Hardware Repairs: Servers, Storage & Networks

Flexible hardware repair support from £99.00 per call

Time & Materials (T&M) is a smarter alternative to expensive “always-on” maintenance contracts. Instead of paying a fixed annual fee just in case something fails, you only pay when you actually need diagnosis, parts and engineering support.

For many UK organisations running stable, resilient infrastructure, T&M delivers the lowest-cost, lowest-commitment way to keep enterprise hardware running safely.

Starting from £99.00 per call, you get rapid remote triage to confirm the failing component and arrange the right repair path, without locking you into a contract.

T&M Repairs from £99.00 per Call. What’s Included?

Your £99 call charge covers the key first step that saves time, cost and wasted engineer visits:

• Remote diagnosis and triage of the issue
• Interpretation of system errors, logs and hardware alerts
• Identification of the likely failing component(s)
• Confirmation of parts options and lead times
• Scheduling and coordination of an on-site visit (if required)

If an on-site visit is needed, labour and parts are charged on a clear Time & Materials basis only for what’s actually used.

When Is Time & Materials Right for You?

T&M is ideal when:

• Your infrastructure is stable and reliable
• Systems have redundancy, clustering or failover
• You can accept a next-business-day fix in most cases
• You want to extend hardware life without high support costs
• You want support without long-term commitments

Modern servers, storage and networks are designed to stay operational even when a component fails. In virtualised environments, workloads often continue running while repairs are planned, making premium annual contracts unnecessary for many businesses.

Who Uses Baby Blue T&M Repairs?

End users / IT teams
Perfect when you want a dependable safety net, without paying annual fees for hardware that rarely fails.

VARs & resellers
Add a practical repair option for customers who don’t want annual contracts — and protect customer relationships when OEM support becomes commercially unattractive.

TPM providers
Use Baby Blue to cover platforms you don’t routinely support, handle specialist kit, or provide overflow capability when you’re short on engineers or parts.

Multi-Vendor Coverage

We support enterprise server, storage and network hardware including:

• IBM
• HPE
• Dell
• Lenovo
• Cisco
• and other enterprise platforms on request

If you’re unsure whether we cover a model, send us the machine type / part number and we’ll confirm support options.

Why Time & Materials Is Cheaper

Traditional support models charge high annual fees regardless of whether you use the service. With T&M:

• There is no fixed contract cost
• You only pay if something breaks
• Parts are supplied at a transparent price (agreed at the time)
• Engineering is charged only when needed

Because fault rates are typically low, many customers use T&M infrequently, keeping total annual spend down.

Typical Repair Costs (Illustrative)

• Hard drive: ~£100
• SSD: ~£150
• Power supply: ~£400
• CPU: ~£500
• Engineer (if required): ~£150/hour

Most hardware uses Customer Replaceable Units (CRUs), so many parts can be swapped quickly without specialist intervention, especially where you already have on-site hands.

How Much Can You Save?

For a typical environment (for example):

• 20 servers
• 2 storage arrays
• network or fibre switches

Annual support costs often look like:

• Traditional contracts: £15,000 – £30,000
• Time & Materials: £2,500 – £7,500 (depending on fault rate and parts required)

That’s a significant reduction in ongoing IT maintenance spend while keeping access to expert repair support when it matters.

What You Get with Baby Blue T&M

• T&M repairs from £99.00 per call (remote diagnosis + coordination)
• Multi-vendor support across servers, storage and networking
• Optional on-site engineer dispatch
• Clear Time & Materials labour rates
• Transparent parts supply
• No long-term contracts

You keep control of costs while maintaining reliable infrastructure.

A Smarter Way to Maintain Hardware

Time & Materials isn’t about cutting corners it’s about paying for what you actually use.

If you’re looking to reduce operational cost, extend hardware life, or avoid expensive renewals for equipment that rarely fails, Baby Blue T&M is a practical, low-risk alternative.

Ready to get started?
Contact us today to confirm coverage and pricing for your environment.