What is a Third-Party Maintenance Aggregator?
A Third-Party Maintenance (TPM) Aggregator is a specialist that sources hardware support from multiple providers, not just one.
In the USA this model is common. In the UK, the easiest way to explain it is:
Baby Blue is like “Compare the Market” for data centre maintenance.
You give us your server and storage equipment list, locations, and required service levels.
We go to the global maintenance marketplace and return the best-fit support option.
This can include:
- Leading TPMs
- OEM-aligned channel providers
- Genuine OEM support from IBM, HPE & Cisco (where firmware, patches and entitlements are still required)
Why use an Aggregator?
Most businesses face a false choice:
- Expensive OEM renewals, or
- A single TPM quote with limited options
Many providers add gross heavy margins (often 50–70%).
Baby Blue runs a multi-supplier process instead:
- We make a fair, UK-based margin
- We pass the savings to our customers
- We stay independent of any single provider
This is why our model works so well in the US, and why it’s gaining traction in the UK.
How it works
1. You send your equipment list
Models, sites, and required response times.
2. We quote the global market
Including TPMs, channel-only specialists, and OEM options.
3. We match SLA to risk
4-hour, NBD, 5x9, or custom spares models.
4. You get one clear contract
Baby Blue manages the commercial and service delivery.
TPM vs OEM Support
- TPM cover
Lower cost, ideal for stable or legacy platforms. - OEM support (IBM, HPE, Cisco)
Includes firmware, patches, and entitlements.
Costs more but in competitive “win-back” scenarios, OEMs can often be surprisingly competitive.
We’ll show the options, you decide!
Typical Results
- 30–50% reduction in support costs
- Greater flexibility on refresh timing
- Extending the life of old equipment
- Less vendor lock-in
Send us your equipment list
We’ll return a clear, competitive maintenance proposal.
Contact us
Email: info@babyblueit.com
Or request a call via the contact form.
