Firmware & Microcode Update Service
Firmware, microcode, reliability and security fixes delivered remotely by UK & US technical engineers
Keeping operating systems and applications patched is normal. Keeping server, storage and network firmware/microcode current is where many organisations fall behind, often because it feels risky, time-consuming, or unclear.
Baby Blue IT & Consulting Ltd provides a managed remote technical service to review, plan, and support firmware and microcode updates across multi-vendor infrastructure, helping you reduce avoidable incidents and minimise unplanned outage risk.
What we support
This service covers most major infrastructure manufacturers and platforms, including:
- Cisco networking & UCS platforms
- Dell server and storage technologies
- HPE servers, storage & networking
- IBM Power Systems and storage platforms
- Lenovo servers & infrastructure platforms
- Plus a wide range of other server, storage and networking vendors
Regardless of what your estate looks like, we can help you stay current and stable.
Why firmware and microcode get missed
Most IT teams are excellent at application patching and OS updates. But when it comes to underlying hardware code, a common pattern appears:
- Firmware is left untouched from day one
- Updates are postponed because “everything is working”
- Teams worry about disruption and don’t want to take the risk
- Upgrade notes are long, technical, and easy to misinterpret
- By the time action is taken, there’s often already an incident, vulnerability, or forced change window
The reality: manufacturers release firmware/ microcode regularly. In the early lifecycle you may see frequent updates as platforms stabilise, and then typically multiple releases per year.
And crucially: many vendors will ask customers to update code levels before progressing certain diagnostics or hardware actions, not to be awkward, but because newer levels often contain fixes that allow repairs to be completed safely without triggering additional disruption.
What you gain by staying current
Staying on the latest recommended level (or close to it) typically means:
- Fewer repeat or avoidable faults
- Reduced risk of known reliability problems
- Security hardening and vulnerability remediation
- More predictable maintenance windows
- Faster fault resolution when something does go wrong
Most importantly: many outages and incidents are preventable when systems aren’t running old firmware.
How Baby Blue delivers the service
We provide a structured, low-risk approach that your team can rely on.
1) Technical review (annual or bi-annual)
Depending on your chosen support package, we will:
- Capture current code levels across your estate (server, storage, network)
- Compare against vendor recommended levels and known issue guidance
- Produce a clear set of recommendations and a prioritised upgrade plan
2) Upgrade planning and scheduling
We’ll help you:
- Identify dependencies (driver levels, OS prerequisites, interop)
- Review pre-installation notes and known caveats
- Agree a safe runbook and change plan
- Schedule updates around your maintenance windows
3) Remote upgrade support step-by-step
Our engineers support your team throughout the upgrade process:
- Remote guidance and hands-on technical leadership
- Validation steps before and after change
- Escalation support if anything behaves unexpectedly
This is where we remove risk: our engineers have performed upgrades on systems like yours repeatedly, across many customers, and we know what to look out for.
Firmware access and OEM restrictions
Some OEMs restrict access to certain firmware/microcode unless you hold an active manufacturer support contract.
That’s not a blocker, it just means we take the right route:
- If you already have valid access, we help you use it correctly and safely
- If access is restricted, we will advise your options and make recommendations
- If needed, Baby Blue can help you procure genuine OEM support so you can access firmware legally and remain compliant
Even on older or unsupported equipment, many vendors provide a “last available” release which often includes important security lock-down and cumulative reliability fixes.
Engagement options
We can deliver this service in the way that best fits your organisation:
- One-off review + upgrade support (ideal for immediate remediation)
- 1-year service agreement (planned upgrades and governance)
- 3-year service agreement (best for lifecycle consistency and long-term risk management)
Delivery is remote, with support provided by technicians based in the UK or the US.
Why Baby Blue
- Multi-vendor capability across server, storage and networking
- Engineers who regularly perform real-world upgrades across many environments
- Reduced risk through structured planning, runbooks and validation
- Independent guidance, including when OEM support is required for access/compliance
Request a quote
To get a quote, contact Baby Blue and speak to our technical maintenance sales team. We’ll discuss your current infrastructure, your support requirements, and produce a customised proposal covering scope, review frequency and upgrade support.
